Travel FAQ

Wild West Buffalo Roundup

  • 7 Days | 11 Meals
  • Sep 26 - Oct 2
  • $1,999

Experience the Thunder That Early Explorers of America’s Frontier Felt as They Witnessed Vast Herds of Bison Stampede Across the Open Plains

FAQ


Don't see a question? Please refer to our Policies Page or submit an inquiry for further information.

1) Complete the online reservation form or...
2) Call (314) 926-9049 for St. Louis departures, (314) 926-9049 for Indianapolis departures, and (913) 354-8856 for Kansas City departures or...
3) Fill out the form in the back of the brochure and mail to the appropriate office

PAYMENT SCHEDULE: Because of the extensive planning that goes into each of our trips, costs are incurred long before your departure date. Each reservation requires a $250 per person deposit planning fee (exceptions may apply) to be credited toward your final payment. Some or all of your deposit may be non-refundable per our cancellation schedule noted in these Terms & Conditions.

Final Payment is due 75 days prior to your departure (exceptions may apply). You will receive an invoice stating the exact due date. If final payment is not received by the due date, a $50 per person late fee may be assessed or your reservation may be cancelled, at our sole discretion.

We are happy to accept cash, check (preferred) or credit card (Visa, Mastercard, Discover) for your deposit.

Absolutely! We’ve had travelers from 43 different states join us on tour. You can fly from wherever you are to meet a Sunrise Tour. We will deduct the price of the airfare built into the tour, and then you are free to book your own air. "Complete the online reservation form (in development, check back soon"

Most people find 1 large bag and 1 carry-on to be plenty for a multi-day tour (the large bag we deliver and pick up from your hotel room, the carry-on you are responsible for transporting). The overhead bins are quite small, however your carry-on can be stored underneath the coach as well. On tours that include a flight, most airlines charge between $25-$40 per checked bag, for which you are responsible for paying.


If you have an urgent issue on the morning of your tour departure, start by calling your tour manager, whose cell phone number is listed on the “pickup letter” of your tour documentation. If during regular business hours, call the main office at (314) 926-9049 (St Louis), (913) 681-2202 (Kansas City), (317) 254-8945 (Indianapolis). If you are unable to reach your tour manager or the office, call the owner of Sunrise Tours; Brent Dalrymple (314) 494-6314.

Gratuities for restaurant and hotel staff are included in the price of your tour. Gratuities for your Sunrise Tour manager and bus driver are left to your discretion, and should be in accordance with services received. Typical gratuities for tour manager and driver are $5-$7 each person, per day.

We often hire step-on guides to enhance your tour. Their fee and a gratuity is included in your tour fare. That being said, if you feel a step on guide enhanced your tour experience, you are welcome to personally offer a gratuity as well. We are sure it is appreciated! [ Notable exceptions: Park rangers are usually prohibited from accepting gratuities. Museum docents will most likely not accept a personal gratuity, but may be persuaded to accept a donation for the institution in lieu of a tip.

For each departure, we determine the pick-up points (listed on the booking form) to be used based on the departure route and the number of requests for each point. If less than 4 travelers request a point, we will not utilize that point and you must choose an alternate location to join the departure. All pick-up points allow parking for your vehicle. Sunrise Tour pick-up point partners offer the use of parking spaces by Sunrise Tours travelers as a courtesy. Neither Sunrise Tours nor parking lot owners assume responsibility for incidents occurring to parked cars. You will be notified of the timing and location of pick-up points for your vacation approximately 2 weeks before departure. If you would like to spend a pre-night before departure, we can provide a hotel room at some of our pick-up points at a reduced rate. If the routing allows, we may pick up along the way in outlying areas.

Sunrise Tours offers premium independent travel insurance plans administered by Travel Guard. Please inquire about travel insurance coverage when you signup for a tour and our helpful staff will send you more information on how to signup.


Coverage:

Per Person

Maximum Limit Up To

Trip Cancellation & Interruption

100% of Insured Trip Cost1 (Maximum of $150,000)

Single Occupancy

100% of Insured Trip Cost

Trip Delay

$7502 (Maximum $200 per day, 5 HRS)

Missed Connection

$750

Baggage Coverage

$1,000 (Secondary)3

Baggage Delay

$250 (24 HRS)

Travel Medical Expense/ Dental Expense

$50,000 (Secondary)4 $500

Emergency Evacuation and Repatriation of Remains

$500,0005

Security Evacuation

$100,0006

Ancillary Evacuation Benefits

$2,5008

Non-Flight Accidental Death & Dismemberment

$30,0009

Assistance Services - Travel Medical Assistance, Worldwide Travel Assistance, Concierge Services, Personal Security Assistance, Identity Theft Assistance

Included


Expenses incurred from third-party vendors for assistance services not part of a filed insurance plan are the responsibility of the traveler.

  1. Coverage only applicable to prepaid, non-refundable trip costs identified on the enrollment
    form and if the required plan cost has been paid.
  2. Maximum limit is $500 for AK residents.
  3. Coverage is Primary for AK, CT, IL, SD, TX and VT residents.
  4. Coverage is Primary for AK, CT, FL, IL, IN, MT, SD, TX, VT and WA residents.
  5. Maximum limit is $300,000 for AK residents.
  6. Maximum limit is $50,000 for AK residents.
  7. Coverage not available for AK residents.
  8. Maximum limit is $1,250 for FL residents.
  9. Maximum limit is $32,000 for FL residents.
  10. Non-insurance services are provided by Travel Guard.

To view a full listing of coverage benefits, please refer to the Policy of Insurance.


Pre-Existing Medical Condition Exclusion Waiver

(Policy must be purchased within 21 days of the Initial Trip Payment (15 days for residents of AK). Day one is the date the initial payment is received. If the policy is not purchased within 15 days of the Initial Trip Payment, then a 60-day look-back period applies. For residents of AK, MN, MO, PA, VA and WA, 180-days.)


For specific questions regarding insurance, contact AIG Travel. Representatives are available 24 hours a day, 7 days a week. CALL TOLL-FREE: 1.866.385.4839


Your tour manager is a professional with many years of experience leading group tours. The average tenure of a Sunrise Tour manager is 8 years. While they have some knowledge of all aspects of your tour, we (Sunrise management) don’t expect them to be “content experts” on every locale visited. In addition, on many tours we hire local step-on guides to further enhance your tour.


Sunrise Tours is required to pay all suppliers well in advance of your tour date. Our suppliers have their own cancellation policies, which apply to your booking. Should a cancellation become necessary we must receive your cancellation notice in writing, and it will become effective only when received by Sunrise Tours. Upon, receipt, we will follow industry procedures for any applicable refunds as outlined in the supplier’s terms and subject to their review. If you are entitled to a refund, please note that the supplier is responsible for this refund, not Sunrise Tours.

Generally, flight tickets, hotel reservation and other items provided for the travel cannot be refunded if they are partially used. We are not responsible for a supplier’s failure to remit a refund. In addition to terms of our suppliers, any refund will be at our sole discretion, and will be subject to the following fee schedule. The cancellation fee per person will be determined by the number of days remaining until your tour departure date (day of departure is counted as Day 0).

U.S. & Canada Destinations:

(Except Best of Alaska, New York City at Christmastime & Canadian Rockies by Rail)

45 or more days.................................$100

44-31 days.........................................$250

30-15 days................25% of the tour price

14-8 days..................50% of the tour price

7 days or less.............................No refund

Australia:

91 or more days.................................$250

90-61 days................25% of the tour price

60-31 days................50% of the tour price

30 days or less...........................No refund

Best of Alaska:

181 or more days...............................$100

180-76 days.......................................$250

75-61 days................50% of the tour price

60-31 days................75% of the tour price

30 days or less...........................No refund

Europe

(Except European River Cruise Tours):

91 or more days.................................$100

90-61 days.........................................$250

60-31 days................50% of the tour price

30-15 days................75% of the tour price

14 days or less............................No refund

European River Cruise Tours & Canadian Rockies by Rail:

121 or more days...............................$250

120-91 days..............25% of the tour price

90-61 days................50% of the tour price

60 days or less...........................No refund


We do not distribute name tags on tour for a couple reasons. We did a poll of customers and found the majority were not interested in wearing a name tag. Also for privacy and safety reasons, we don’t think it necessary that every stranger you encounter while traveling knows your name. We place name cards above the seats on the coach which will help you learn your fellow traveler’s names.



Yes, your tour manager will rotate seats on the coach each morning. We will do our best to honor specific seating requests (for example we will honor a request to sit near the front of the coach for people who get motion sickness or friends who want to sit near other), but in general seats will be rotated each day.



We publish a new catalog each January, May/June and September of each year. Each catalog covers about 12 months of tours, so you always have the opportunity to plan well in advance!



Our staff of tour planners are constantly researching all aspects of a tour, especially new hotels, restaurants etc. We often travel to scout out such new features of a tour. We are also members of NTA (National Tour Association) and ABA (American Bus Association), which are national associations of tour operators and vendors who collaborate to provide excellent travel experiences. Our tour managers are also a valuable resource for ideas and impressions of existing and potential tour features as well. Also, we often get suggestions from our beloved travelers!



No, we do not provide bottled water. On tour, you will be served refreshments including juices, soda, water, beer, wine and mixed drinks when the tour manager has the appropriate amount of time on the bus to serve the entire group. We are happy to provide these refreshments, however each guest is responsible for their own hydration.